Service

Appointments

• When and where can I have my appointment?

  You can make an appointments 7 days a week, You can call during our business hours or text our number in the evening or on the weekends.

• What is your cancellation policy?

  There is no fee if you cancel or reschedule your appointment. Please be courteous to our staff and let them know as soon as possible if there are changes with your appointment.

• How do I prepare for the visit, and what should I wear?

  Upon your first visit please bring your ID, prescription, claim info, and health insurance card. If you do not have a prescription on hand provide us with the contact info to your physician so we can get it for you.Wear comfortable clothes that are easy to move in and that make it easy for your therapist to access any areas of injury

Insurance

• How do I know if my insurance will cover Level 1?

  If you have an open and billable claim with your auto insurance Level 1 can take it! Level 1 accepts many insurance plans and we handle the benefits verification process for you. Instantly verify your benefits by phone - you’re likely covered!

• Do I need a prescription (referral) to see a Level 1 physical therapist?

  In most cases, yes you will need a doctor’s referral. Some insurance providers do not require a doctor’s referral, and we’ll promptly let you know if that’s the case with your insurance.

Our Physical Therapists

• Who are Level 1's therapists?

  Therapists practicing with Level 1 are experienced—they’ve been treating patients for a minimum of 3 years, but often considerably more. Each therapist completes a thorough interview process and background check. And we only work with therapists who are committed to providing high-quality care to their patients. Our community of therapists has expertise in a variety of specialties, including orthopedics, neurology, geriatrics, vestibular and post-operative care. Many of our therapists have worked in marquee outpatient facilities like Stanford Hospital, Kaiser Permanente, UCLA Health, USC, and other fine institutions. Others have worked at independent practices that are focused on sports medicine and physical therapy. They meet together regularly, share their knowledge, and bring a wealth of experience to Luna

• Can I see the same physical therapist every visit?

  We strive to have a single therapist work with each patient for their entire course of care. There may be a better therapist specialized to treat a specific injury. So it could vary. But if you want to work specifically with someone please let us know.